A CyVent & Haven Case Study

Discover how Symbits partnered with CyVent and Haven to meet stringent cybersecurity requirements, retain key contracts, and achieve cost savings and enhanced client confidence.

The client

Symbits is a managed services provider that empowers businesses to forge stronger connections with consumers and elevate their digital experience through cutting-edge IT solutions. Catering specifically to the needs of small and medium-sized enterprises (SMBs), Symbits offers a comprehensive suite of IT services tailored to address diverse challenges and maintain mission-critical systems seamlessly.

With over a decade of expertise, Symbits boasts an impressive 95% customer satisfaction rate, ensuring businesses can rely on their IT infrastructure to remain agile and perform optimally while they focus on driving sales growth.

What problem were they facing?

Symbits was grappling with stringent cybersecurity insurance requirements imposed by its major clients. Their existing cybersecurity defenses didn’t meet the demands of the insurance policy. Recognizing the urgent need for enhanced cybersecurity capabilities including Endpoint Detection and Response (EDR), managed firewall, managed network protection, cyber awareness training, and secure networks, Symbits sought a comprehensive solution that could be implemented efficiently and cost-effectively. 

Despite possessing the expertise to provide these services, Symbits lacked the tools, the infrastructure, and the bandwidth to meet the criteria set by their clients. The company also recognized the need for robust training programs to fortify its cybersecurity posture, particularly in email security. Symbits came to CyVent for a holistic cybersecurity solution that could not only bolster its overall security framework but also position it well to negotiate better premiums for cyber insurance.

What did we do to solve it?

After implementing Haven’s solution in partnership with CyVent, Symbits witnessed a transformative enhancement in its cybersecurity capabilities, enabling it to meet the rigorous standards set by its clients and its cyber insurance providers. By deploying advanced  Endpoint Detection and Response (EDR) tools, next-gen Firewalls, and Haven's expert 24/7 monitoring, Symbits gained the ability to safeguard their endpoints and network infrastructure comprehensively. This marked a significant step forward for their cyber stack, empowered them to ensure compliance with security protocols, and craft a robust, meaningful cyber insurance policy. 

Implementation

The implementation of Haven’s solution at Symbits proceeded seamlessly, leveraging the company's existing technical expertise and tools. Deployment of Endpoint Detection and Response (EDR) was facilitated effortlessly, with Haven providing the necessary platform setup and agents, enabling Symbits to execute the deployment using their Remote Monitoring and Management (RMM) software. 

Similarly, the deployment of a top-of-the-line cybersecurity training platform was conducted with ease. The collaboration between, CyVent, the Haven experts, Symbits' staff, and store personnel was highly effective, resulting in a smooth and successful implementation process. This seamless execution underscored the reliability and proficiency of CyVent and Haven’s services, setting the stage for enhanced cybersecurity capabilities at Symbits. 

What results did we achieve?

The implementation of Haven’s solution at Symbits yielded significant multifaceted results. Firstly, from a technical standpoint, the integration of endpoint security, network security, and email security, followed by the deployment of managed firewalls and comprehensive training programs, marked a substantial improvement in Symbits' cybersecurity posture. This holistic approach not only fortified their defenses against cyber threats but also instilled a heightened sense of confidence in their security measures. 

Moreover, the cost savings realized through the streamlined cybersecurity operations, including renewals and Office 365 management, were substantial at 35%, underscoring the efficiency and value of the services provided by CyVent and Haven. The deployment of a comprehensive cyber stack provided a tangible sense of assurance, knowing that endpoint and networked devices were effectively monitored and managed, thus alleviating anxieties surrounding cybersecurity. Overall, the implementation of Cyvent's solution not only enhanced Symbits' cybersecurity resilience but also delivered tangible benefits in terms of cost efficiency and peace of mind.

Benefits

• 35% cost savings
• Able to retain large enterprise accounts with increased confidence and credibility
• 24/7 expert capabilities without having to add IT team members
• Enhanced digital security in a flexible SaaS model
• Improved employee awareness
• Increased confidence and resilience
• Deal with one Managed Security Service Provider rather than multiple uncoordinated software suppliers

Client impact statement

Geovani Aday, COO/GM, Symbits

"Working with CyVent has been a game-changer for our organization. The level of expertise and support provided by their team has exceeded our expectations. We're now equipped with cutting-edge cyber capabilities, ensuring our data and systems remain secure against evolving cyber threats.”

“Our new level of cybersecurity compliance enabled us to retain important customer accounts that might have otherwise been lost. It’s given us a sense of comfort and reduced anxiety around cybersecurity. It’s a really good feeling when we know every endpoint is being managed with top-of-the line software and expert 24/7 monitoring. 

“The evaluation and responsiveness of Haven’s 24/7 team is excellent. They help you verify issues that pop up and once a ticket is opened, they’re just on it. Nothing falls through the cracks. As an MSP, we take a level of responsibility for security for our clients, and because we’re not security people, outsourcing this feels great”

“Overall, CyVent and Haven's tailored approach to deployment and their commitment to our success has truly set them apart. We can’t thank you enough and we look forward to continuing our partnership and further strengthening our cybersecurity posture." - Geovani Aday, COO/GM, Symbits

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